Please note that all copyrights remain with the artist. Therefore, purchasing an original artwork doesn’t allow you to use it for commercial, promotional purposes, or exploit it in any way. If you would like to license an illustration, please contact me with details about your project.
RETURNS AND EXCHANGES
I deal with every return and exchange on a case-by-case basis. If the original work that you ordered doesn’t meet your expectations, you must contact me at firstname.lastname@example.org within 10 days of receiving it so we can discuss how to rectify the issues.
I try to display all originals as faithfully as possible on my shop’s pictures, however, If you are not 100% satisfied with your purchase, I will be happy to refund it once it has been returned. Again, please contact me within 10 days to inform me of your decision.
You have 30 days to ship back the unwanted item, including the 10 days period mentioned above
You must return the artwork in its original condition, so please pack it with care. If the item is damaged upon return, I reserve the right to deduct the loss of value from the refund of the Item.
Due to their high cost, I do not refund shipping fees, transfer fees from PayPal/Stripe and material costs. Please note that these fees are higher than what I charge for shipping on my shop. These costs are non-recoverable and would therefore represent a significant loss for me.
Unless agreed differently, returns post fees are your responsibility and I will not be hold responsible for lost or damaged return items.
If the Item is returned from abroad (outside of Portugal) please mention “return goods” on the import declaration to avoid fees.
I don’t accept cancelations.
If you have any questions, do not hesitate to contact me at email@example.com